FLEXIBLE, SEAMLESS, SECURE A Glimpse into MCCS: - Connect to your call center online, from anywhere
- Compile real-time and historical performance data from multiple Avaya, Cisco and Nortel PBXs
- Monitor real-time agent and skill set/queue activity
- Assess queue and agent performance with historical information
- Make staffing decisions based on precise performance data
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Telecorp Products today announces the availability of our Traffic Trunking and What If Calculators. These calculators are designed with the call center supervisor and manager in mind. Using these calculators, you are able to project your future staffing needs with precision.
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For over 25 years Telecorp Products, Inc has tailored communications solutions to fit specific call center needs for multiple PBX types. Components of Telecorp include:
- Call Center Software: including historical reporting—important to identify long-term trends and assess historical performance of both ACD queues and agents, quality monitoring—allowing you to monitor and evaluate your agents’ customer service either automatically or on-demand, and real-time—keeping you on top of what’s going on as it happens.
- Wall Displays: for real-time data on LEDs, LCDs/Plasmas, or projection screens.
- Call Recording: for quality assurance, training purposes, and more!
Offering multiple services for comprehensive data is what sets Telecorp apart and places you ahead of the competition. Please browse through our products and services and feel free to contact us with any questions. We can work with you to equip your domestic and outsourced call centers. Our sales team is your resource for optimizing your business and maximizing your ROI. We look forward to speaking with you! |
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