Agent Dashboards – NetQ

Now your agents can know the real-time queue status without distraction. NetQ is an alternative to the “heads up” LED Reader board. It constantly delivers real-time data to every agent screen within a LAN.

Net Q’s on-screen box displays the queue name, the number of calls in queue, the age of the oldest call in queue, and the number of manned positions, as well as numerous other queue or split statistics. It also allows you to set our own thresholds. So as the call-handling situation becomes critical, the on-screen colors change and a defeatable alarm sounds.

Download NetQ Information Here

Compatible with:

Avaya CMS
Cisco UCC & Cisco UCCx
Cisco IPCC
Interactive Intelligence
Nortel Contact 6.0
Nortel CS1000
Nortel Meridian
Nortel Symposium