MCCS 3.0, Telecorp's flagship product, is now available for general release. MCCS 3.0 includes the ability to integrate with the Cisco SBCS (Smart Business Communication System) and provide both real time skillset and agent statistics as well as a full reporting suite.
Cisco's SBCS is a wonderful package for small to medium call and contact centers, but until now, was missing a key component for any business - metrics. With MCCS 3.0, Telecorp is able to provide this missing piece of the puzzle.
For more information, please visit our MCCS SBCS page.
Alert staff members to potential critical situations. Email Threshold Alert can also identify the number of occurrences to each of the group/queue settings.
Download Email Threshold Alert PDF here.
Specifically designed for hospital environments:
Displays message waiting status for up to 38 different voice mails on flat screens.
Give your hospital’s ICU or Waiting Area a new communication tool.
Keep your patient’s family informed.
Compatible with Nortel and Call Pilot systems.
Using Message Waiting Notification will alert waiting family members
Download Message Waiting Notification PDF here.