Web Based Evaluation Forms

Web Based Evaluation Forms is an application that allows the grading or scoring of any activity as it pertains to contact centers. This platform is PBX agnostic and will work with any type of voice file, spreadsheet or document. The application will allow users to create a set of forms with appropriate statements, or questions, along with definable grade scales that allow for the scoring or activity.

Download Email Web Evaluation Forms PDF here.

Product Features:

Create appropriate forms based on a particular business requirement
Create any number of pages, sections or statements
Select from 12 pre-defined grade scales
Weight the grade scales allowing more important activities to bias the final grade
Generate reports for agents and other management
Attach files to the evaluation that are associated with the review