Multiplatform Contact Center Suite (MCCS)- Historical

MCCS has brought Avaya, Cisco and Nortel real-time and historical information to the web, allowing access from anywhere. This feature makes MCCS ideal for increased accessibility, including connecting with multiple sites or at home agents. Customizable, Easy-to-Use Data includes ad-hoc reporting, scheduled reports through email. Easy to export to Excel, PDF

Decision-making Tools for All Staff Levels

Easy to define permission allows staff to have the appropriate access within the suite. The flexibility allows agents to self-monitor their performance against their queues.

Download MCCS Information Here