Call Recording
Call recording is will ensure that your customers are being provided with excellent customer service and will improve customer satisfaction. It will also serve as an invaluable training tool for your agents, allowing them to listen to completed calls to determine where they performed well, and where they might improve.
provides a true digital centralized recording solution for large and small applications.
captures all voice files (calls) for review, evaluation, and reporting; secures liability compliance; helps identify areas for improvement; and settles disputes quickly and easily.
is a Cisco-exclusive, comprehensive call audio and screen capture software; is conservative with valuable network space; allows for increased quality standards; and makes training agents easy and efficient.
is non-intrusive; economical individual or back office recorder; helps to maintains quality control; simplifies dispute resolution; and identifies areas for improvement.
