Multiplatform Contact Center Suite (MCCS)- Real-Time

MCCS has brought Avaya, Cisco and Nortel real-time and historical information to the web, allowing access from anywhere. This feature makes MCCS ideal for increased accessibility, including connecting with multiple sites or at home agents.

Manage contact center activity for maximum profitability with MCCS. MCCS will increase work efficiency and customer service levels.

Monitor real-time agent and skill set/queue activity and diffuse your call center's vital signs before they reach critical points.
Download MCCS Information Here