Multiplatform Contact Center Suite (MCCS)- Real-Time

MCCS - Avaya Real-time

Product Features

Multi-site and scaleable
Browser-based platform allows on network or online access
Customize display of call center data to incorporate fields from Avaya, Cisco or Nortel
Monitor the real-time telephone activity of your agents on a customizable display
Monitor the real-time call center statistics of your queues or skill sets
Customize the display "look and feel" by changing colors, agent arrangement, etc.
Set colored customer service level thresholds for both queue and agent timers